Change is the only constant. But some things never change!
It’s hard to believe, but June 2018 marked the 20th anniversary since X-Press Legal Services was born. An awful lot has changed during this time which is why some say change is the only constant. The most notable changes are the dramatic advances in IT and technology that we’ve now come to rely on in our daily lives. 20 years ago, the internet was a relatively new phenomenon, and we hadn’t event heard of Google, Facebook or the iPhone.
Like most businesses, we’ve had to adapt to these changes and embrace this new technology to ensure the services we deliver to our clients are as good as they can possibly be. And if there’s one thing we’ve learned during this time, it’s that we simply can’t afford to rest on our laurels, which is why innovation and IT development continue to be critical to the X-Press Legal Services business model.
But while some of these changes that we have witnessed during our 20 years have been revolutionary, some things haven’t changed at all. We’re still the same family-run operation with the original five members of our family being involved in the day-to-day operation of the business, as well as forming the Management Team. And we’re immensely proud that we retain these values of a family-run business throughout the operation.
The decision to franchise the business back in 2005 has been critical to the growth of the business since, but what pleases us most is that many of our original franchisees that joined us on ‘day one’ are still successfully running their business today. Like us, their business has grown and evolved over this time, but the founding principles are still the same.
We’ve spent these past 20 years establishing an enviable reputation for doing what we do to an incredibly high standard. We’ve embraced technology to enable us to do this. We pride ourselves on the quality of our product, our customer service and personable approach which is at the very heart of our culture. And our 25 franchises across England and Wales ensure that local people are using local knowledge to deliver the highest possible levels of service.
Of course, it’s been challenging at times. The economic crash of 2008 and the pending exit of the European Union are situations beyond our control. We just have to deal with them. We’ve enjoyed every minute of these past 20 years, and we’re looking forward to the next 20 with just as much relish. It will be fascinating to see what changes are in store – and what remains the same!