Our personable approach puts customer care at the very heart of what we do
“Like many people disillusioned with the corporate machine, and the toll it takes on family life, we wanted to find something that would free at least one us from the daily grind to allow time to bring up the kids.
We came across this idea through a solicitor friend and spent the next two years being trained by him, honing our skills and researching the conveyancing search market. In 1998, X-Press was born, as a home business, with three members of our family working from the kitchen table.
Within twelve months, we had outgrown the kitchen table and moved our small but busy enterprise into an office. With just two rooms in a very dilapidated building in Warrington town centre, but it gave us the opportunity to expand and bring on the two remaining members of the family. With all the family now gainfully employed, we expanded the office team and X-Press went from strength to strength.
Five years went by in the blink of an eye and we realised that we had to make some dramatic changes if we were to keep pace with client and market expectations.
That change was the decision to franchise the business. It played to Lynne’s strengths, having been the editor of Business Franchise Magazine for over ten years, and Dave’s extensive experience of business management and finance.
Today, the original five members of our family are still involved in the day-to-day operation and form the Management Team. Lynne, Dave, Christian, Russell and Hannah have found their niches in various parts of the business. Working in the original business as well as providing constant support from our Head Office in Warrington, Cheshire, our business has vastly expanded, but we are proud that we retain the values of a family-run operation.
We pride ourselves on the quality of our product, our customer service and personable approach which is at the very heart of our culture, and our 25 franchises in England and Wales ensure that local people are using local knowledge to deliver the highest possible levels of service.
Collectively, our network has over 400 years’ industry experience. The result is that our clients can be sure every case is handled with due diligence and the utmost professionalism.
And now, 20 years on, X-Press is respected and trusted throughout the industry, our level of influence has grown, and we are recognised at the forefront of this industry and at Government level.
Our story is the same as many of our franchisees; a desire to be flexible and family-friendly without massive overheads, a desire to provide a service to local businesses using local knowledge.
All you need is a kitchen table…”